Refund Policy
Cancellation requests made at least 7 days before the booked date are eligible for a refund. No refunds are available for cancellations made within 7 days of the booked date.
Approved refunds will be processed within 14 business days.
For emergencies or extenuating circumstances, please contact our support team for assistance. We will assess these cases individually.
If your refund is approved, we will initiate a refund to your original method of payment.
For assistance or inquiries, contact us at:
Email: [email protected]
Phone: +94 751 119 049
Address: No. 1023, Middle Class Housing Scheme, New Town, Polonnaruwa
Thank you for choosing Emerald Peak Hospitality. We look forward to serving you!
+94 757 310 231
No. 1023, Middle Class Housing Scheme, New Town, Polonnaruwa
